Our application development team thrives on delivering high-quality business solutions that meet the most challenging IT problems through a team of expert software professionals.

Our team of software specialists focus on the delivery of business solutions that are scalable and robust, ensuring application availability, data integrity and security. Our service offering comprises of project management, architecture, process modelling, requirements analysis, solution design, development, application integration and testing.

Our software product offerings ready for configuration include:

• Timesheet Management System – manage resource time per project, including the necessary reporting for financial purposes
• Asset Management System – capture, barcode and maintain the company or project assets, including the necessary reporting for financial and audit purposes
• Helpdesk Management System (ticketing) – log ICT problems, incidents or changes required on any business system or ICT service for resolution and monitoring purposes
• Knowledge Management System – populate knowledge articles in an organised fashion with search capabilities included for improved operational efficiency
• CRM Case Management System – customer-focused inbound case management system to be configured to suit your business requirements
• CRM Campaign Management System – customer-focused outbound campaign management system for execution of voice, e-mail or SMS campaigns, with outsource options available.

Leggero Digital Customer Engagement Platform (Leggero DCE)

Leggero DCE together with Leggero IntelliML, Leggero Dynamic Data Source and Leggero Data Management and Analytics Platform is part of Leggero Enterprise Digital Transformation Suite. Leggero DCE has been designed and developed to address end to end Customer Management and Operational Management functions of an enterprise.

Leggero DCE allows you to automate the entire customer management functions and its supporting operations management functions through a suite of modules listed below.

• Service/Support 

• Sales Management 

• Marketing and Campaign Management 

• Organization Setup and Management

• Workgroups and Teams

• Advanced Task Scheduling and Sequencing 

• Activity based workflow management.

• Advanced Automation

• Automatic Inward event-based workflow creation (Cases, Leads tasks etc)

• Out of Box Email Integration

• Out of Box SMS/Whatsapp Integration

• Out of Box Social Media Integration

• Support for third party API integration

• Multichannel Notification and Jeopardy Management

Leggero DCE allows you to integrate all your customer touchpoints and implement efficient digital customer engagement processes. Digital Customer Engagement processes are failsafe and ensure consistent and customer centric service delivery.

Leggero DCE ensures that you are always on top of every sales lead that either your sales team has identified or is initiated by your customer. Leggero DCE enables seamless handover of leads across automated channels like, chat bots, emails mobile app etc. and your sales team.

Leggero DCE has a built-in automation framework that allows you to automate operational processes using task management features like task templates, task sequencing, task scheduling, automated task allocations to individuals or teams. The automation framework also allows to create workflows for service, sales and marketing modules. The automation framework allows to integrate your NLP and AI model built on Leggero DAMS to create processes that have least human intervention and are prescriptive in nature.