Optimal Global Solutions offers comprehensive and value-added desktop and network server support services.
Our professional approach to ICT support ensures only the highest levels of standards expected from a leading ICT support company, keeping our clients’ needs at the core of all of our processes. We reduce the impact of IT failures by minimising their occurrence, and any unforeseen issues are dealt with immediately. We support services covers the latest Microsoft Server Operating Systems to the Windows 10 desktop environment and Office 365.
Onsite Support: Our network of skilled field technicians across the country with partnership, near all major cities, gives us national reach allowing us to proactively resolve any computer hardware, software or network issue that may arise, leaving clients with environments that are optimised and geared for optimal productivity.
Desktop Support: Desktop support service is an all-encompassing and comprehensive offering for a regular office environment. It includes and focuses on resolving issues around:
- Troubleshooting day-to-day computer issues
- Email setup
- Software updates
- Internet connectivity issues
- Resolve anti-malware and related issues.
- Data and file recovery services
- General Maintenance and problem resolution
Server Support: Server support includes complete maintenance, monitoring and management solutions, including backups, upgrades and new server installations.
Remote Support: provides access to immediate, real-time support when a business needs a quick solution to technical problems through our reliable remote access software.
Infrastructure Support: This reduces a business’s network downtime and optimises performance with continued hardware maintenance, remote proactive monitoring and problem resolution.
Active Directory: Active Directory (AD), a Microsoft product that consists of several services that run on Windows Server is used by our technicians to manage permissions and access to networked resources. We use Active Directory to store data as objects which are then categorised by name and attributes.
